Shipping
Oriental Rug & Carpet offers Free Shipping and Delivery via UPS Basic Ground to residences within the continental US and Canada. Normally these orders take 2-3 days to process and orders usually arrive within 5-8 days of placing your order.
For upgrades to UPS Basic Ground please contact us. Additional charges will apply.
After you have placed a successful order, you will receive a confirmation email. Once your order has been shipped you will receive another confirmation with the UPS tracking number. You may use that information to log in at the UPS website to track your shipment.
Returns
A carpet or kilim purchased from Oriental Rug & Carpet may be returned within 2 weeks of purchase. A 10% restocking fee is applicable. The customer will pay return shipping costs. Please contact us before shipping. All carpets or kilims returned will be inspected upon arrival for any signs of soil, wear or damage and may be refused or cause you to incur additional fees.